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Download PDF by Cary L. Cooper, Suzan Lewis: 30 Minutes to Deal with Difficult People (30 Minutes)

By Cary L. Cooper, Suzan Lewis

ISBN-10: 0585465576

ISBN-13: 9780585465579

ISBN-10: 0749425245

ISBN-13: 9780749425241

This article presents tips about facing tough staff and employers tactfully and successfully.

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Extra resources for 30 Minutes to Deal with Difficult People (30 Minutes)

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Dealing with the aggressive personality It is important that you diffuse aggression and avoid resorting to aggression and anger in yourself when confronted by aggression. Coping with aggression is demanding and it is often easier, in the short-term, to retaliate 54 30 Minutes to Deal with Difficult People with either an aggressive or non-assertive response. However, it is unlikely that you will be happy about the outcomes in the long-term. So, it is worthwhile to persevere and try to actively manage the aggressive, difficult person.

Type As have a strong need to be in control and become highly distressed when they perceive a loss of personal control over events around them. Use of the role negotiation technique already described might help you to cope with this Type A tendency. If you are the boss of Type A employees (and are probably a Type A yourself) try to avoid a ‘working long hours’ culture by setting an example and making it plain that the organization will not reward individuals for ‘losing themselves in their work’.

If you ‘like’ yourself and feel good about the way you look, think and feel, it is less likely that the ‘difficult’ person is going to get under your skin and allow you to become irritated and angry ᔢ stay in control and do not let the other person affect your behaviour and life. We will only experience our encounter with the ‘difficult person’ as stressful when we perceive a 61 30 Minutes to Deal with Difficult People lack of control or a sense of helplessness over the situation and interaction ᔢ accept that if we adopt a rigid style of behaviour and remain inflexible, we will create barriers to our acceptance of the ‘other person’ for what they are ᔢ remember, personal mastery of a difficult situation, which avoids damage to our self-esteem, is highly rewarding and satisfying.

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30 Minutes to Deal with Difficult People (30 Minutes) by Cary L. Cooper, Suzan Lewis


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